Customer Satisfaction
ISO 10002 Certification
ISO 10002 is an international standard that provides guidelines for effective complaints handling within organizations. It ensures customer concerns are addressed promptly and fairly, enhancing satisfaction and trust.
At GSIC, we help organizations achieve ISO 10002 certification by implementing robust complaints management systems, improving customer relationships, and aligning with global best practices.
- Improves complaints handling processes
- Enhances customer satisfaction and loyalty
- Builds trust through transparent resolution
- Reduces repeat complaints and escalations
- Aligns with global customer service standards